AFTER-SALES SERVICE(NEW ZEALAND)
Our support specialist in the call center will take care of customer's inquiries, technical questions, and complaints that fall into the following categories
Software and Hardware Warranty
1 Year Hardware Warranty and 5 Year Maintenance Support (Unlimited Hours Free Access)
- Remote hardware diagnoses and troubleshooting for fast solutions.
Local hardware repair center with constant OE parts stock. - Courtesy unit for warranty and TCP repairs that are projected for more than five
working days. - Free essential parts and discounted labor cost for hardware repair under the Total
Care Program.
2 Year Software Warranty and Continuously Subscription Support (Unlimited Hours Free Access)
- Getting support on inaccuracy or deficiency information such as DTC description,
live data, operation instruction. - Getting solutions for software issues or bugs, such as inoperative actuation and
special function failure. Within ten working days, an improved software version
should be pushed to the customer's SN for testing. - Complaining software issues of short development, active test missing, special function
missing, programming or coding file missing, etc. Such as requirement will be raised with
the development team, and should such a request be accepted, the customer will
be notified of a planned release date for such a function.
Technical Support (4 Hours Free Access)
- ICT operational issues such as reports, online reports, email, and printing.
- DTC analysis and test plan suggestion.
- Vehicle selection or function location issue support.
- Special function operational instruction and remote support.
- ECU programming and coding instruction or extra data retrieval.
- Heavy Duty system diagnosis remote support.
Remote Training & On Demand Training (Extra Charge Applied)
- Initial setting up and report system training: NZS80+GST.
- Diagnostics Function Introduction and Scanner Operation.
- TPMS remote programming and on-demand Training.
- Remote key programming training.
- Remote immobilizer-related ECU programming.
OEM Remote Diagnose and Support (Extra Charge Applied)
- OEM instruction retrieved for special operations.
- OEM remote programming or coding
(component protection, SCN coding, security key writing, etc.). - Immo-related ECU renew and reprogramming.
- Airbag ECU reset.
- Engine ECU reflash and modification.
| NZ Official Equipment | Non-NZ Official Equipment | |
| Official Email Support Service | Free | Hourly charge 120+GST pay in advance |
| Call Centre Access | Included with purchase | 400+GST |
| Software Warranty | Included with purchase and Software subscription | Call center Access Fee to be paid with extra hourly labor charge @ 120+GST |
| Up to 4 Hour TS | Included with purchase | 640+GST |
| Extra Hours Charge | 150+GST per hour | 300+GST per hour |
| On Demand Remote Training | Available | N/A |
| OEM Remote Diagnose and Support | Available | N/A |
| Up to 5Years Hardware Maintenance Support | Included | N/A |
| TCP and Extended Warranty | Free essential parts included in local official channel subscription | N/A |